The AI-powered English dictionary
plural touchpoints
A physical point of contact; a surface which regularly is touched by people. quotations examples
The operator says that a total of 952,514 'cleans' of various touchpoints, including tables and door buttons, were carried out by more than 600 dedicated cleaning staff - the equivalent of cleaning one carriage at least three times every day.
2022 January 26, “Network News: Northern keeps carriages clean”, in RAIL, number 949, page 12
(business) An encounter where customers and business engage to exchange information, provide services, or handle transactions. examples